They will not be getting another 250.00 a night from me unless I hear there was a big change in the service. I guess I was expecting smiling happy to be there employees, instead of give me your money this is just a job attitude. They brought us a port a crib for the baby with no sheets or blankets, the shower controls were in backward, there was a gap under the door to the hallway of 2 inches, 1 vending room which was a long walk from one end of the hall to the other. The Northern Lights Arcade is packed with incredible games to challenge and entertain the entire family. They should have had double the employees especially the housekeeping people. Northern Lights Arcade Attraction Traverse City Resort Great Wolf Lodge Home Attractions Northern Lights Arcade See All Images Northern Lights Arcade Amazing Games, Prizes, And Fun For All Ages. In my opinion they were way understaffed for the first opening month period. and all they offered was $50 off the bill. I talked to a lady in line the next day and they had not gotten a room until 10 pm. They offered me 2 $5 coupons then directed me to the wrong place to cash them in. There were lots of I'm sorries but no one of authority for anyone waiting to get a room to really talk to. We stayed for one night during the week and if I had not complained loudly 1 1/2 hrs past the time of check in I do not think we would have gotten a room so fast. We brought all of our own snacks and drinks for the day! On our second day in the water park the computer systems went down and instead of turning hungry customers away they just comped all of their food!!! One of the employees also paid for Tylenol for my sister who had a headache, since we were unable to charge to our room at the time!!! If you are looking for a fun place to have some quality time with you kids, then this is the destination for you! I have to say that I could go on and on about how much we loved this place and enjoyed our stay! We will be going back very soon!!!! Great Wolf lets you bring your own food into the waterpark area as well. When we go to other local water parks we will lay down at least $150 for our family and that is just for tickets in the door for 1 day! Now they price gauge you and you can't even bring in outside food at those places. Also for the price that you pay to stay you get use of the waterpark for basically 2 days! That is a huge value to my family. Each room has a small refrigerator and a microwave. However their full service restaurant was excellent all around and we fed our family of 6 as well as Grandma, with dessert for $79 ~ which included tax and tip!!! To me that is not outrageous! If you are worried about the food, pack a cooler. ![]() It is a kid friendly destination but my husband and I had just as much fun as our 4 kids! We loved the rooms, the atmosphere, food, and the pack members ( as they call themselves) were incredibly friendly! The food was not horribly overpriced!!! The buffet was a little pricey as they always are, and we steer away from them as we can never eat the amount of food that would make it worth the price. ![]() I have to say that I can't understand why anybody would not like this place.
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